At Fluxiom, your privacy is critically important to us and we care about your data. We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as necessary and legally allowed.
- We aim for full transparency on how we gather, use, and share your personal information.
- Our website (www.fluxiom.com).
- Our service (Fluxiom App) which is available on our websites.
To enable us to provide you with the best possible service, certain personal information is collected when, for example, you contact us, visit our website or register with the Fluxiom service. Information collected in this way enables us to improve the content of our website and make our services even easier to use.
Information collected in this way will be neither shared with nor sold to any other organizations except if so required to provide a service ordered by you or in the following circumstances:
Suspicion of misuse, illegal activities or violation of public interest, or breach of the Terms and Conditions of Use of our service.
If Fluxiom is purchased or taken over by another firm. In this case, you will be notified prior to the transfer of your data and informed of any changes to the Data Protection Guideline resulting from such purchase or takeover. If you don’t want your data, which are not necessary for the performance of your fluxiom.com plan, to be transferred to the purchasing firm, you will have the possibility to withdraw your agreement to process your data by sending an e-mail to [email protected].
Information You Provide to Us
- to provide the service
- for identification and authentication
- for invoicing purposes
- to improve our service
- to enable us to contact you
- for research and development of the service.
Basic Account Information: In order to set up your account, we will need some basic information from you. As we require individuals to sign up for a fluxiom.com account we ask you to provide a username and email address.
Transaction and Billing Information: If you subscribe to a fluxiom.com plan you will have to provide additional personal and payment information that is required to process the transaction and your payment. This information includes name, credit card information, contact information and VAT-ID number, if you have one.
Communicating with the Fluxiom Support Team: When contacting our Support or responding to surveys, you may also provide us with further information about the issue to enable us to answer your questions.
Data & Personal Data
We use your information in the following ways:
- To provide, maintain and improve our Services including to operate certain features and functionality of the Services (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);
- To process your inquiries and otherwise deliver customer service;
- To process your payments, we share and use Payment Information as described at Payment Information;
- To control unauthorized use or abuse of our Services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal;
- To analyze trends, administer or optimize the Services, monitor usage or traffic patterns (including to track users’ movements around the Services);
- To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services. Yours opt-out options for promotional communications are described in Controls and Choices.
You retain all rights to any data stored in the Fluxiom service by you. We will neither sell nor pass on this data to any third parties. We respect the data protection rights of the users of our service and their customers.
In order to provide the best user experience we might use session cookies that expire when the web browser is closed, and persistent cookies that remain on your device until they are deleted or expire. These cookies are strictly necessary for the operation of our Services.
Our Service and some pages on our website uses a third-party tool called Crisp to facilitate communication. Crisp is an online messaging platform that allows us to connect with our visitors and customers directly on our website. In line with Crisp's policy, these cookies are used strictly for the messaging functionality, and not for tracking purposes.
We use Cloudflare to provide our Services to you and to ensure the security of the Services and it's visitors. More about Cloudflare and GDPR compliance.
We use Plausible to get anonymous statistics of the usage of the website in order to continuously improve our services. Plausible is a GDPR compliant web analytics tool.
All the site measurement (primarily technical information) is carried out absolutely anonymously. Here is the complete list of data points stored when visiting our website:
- Page URL
- HTTP Referer
- Operating system
- Device type
- Country, region, city
Your Controls and Choices
Opt-Outs: We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide the Services to you.
You may at any time withdraw your consent to keep your personal data which are not necessary for the performance of your fluxiom.com plan by sending an e-mail to [email protected]
Communication Preferences: If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Services. Please note, however, that you may be unable to opt-out of certain service-related communications.
The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you.
When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
See more details in our Security Policy
For reasons of law or other legal processes, we may be required to disclose your personal data. Furthermore, we can also disclose information about you if we have reason to believe that such disclosure is in the interest of national security, law enforcement or other public interest or if your activities violate the Terms and Conditions of User of our services.
Wollzelle reserves the right to change the Data Protection Guidelines if so required. Users of our service will be notified of any significant changes by e-mail and/or a corresponding notice and updated version of the Data Protection Guidelines published on the Fluxiom website.
This policy was last modified on February 15th, 2023.
I hereby declare that my data be used in the manner described above.
If you have any further questions, please do not hesitate to contact us.